TELEHEALTH CARE SERVICES

24/7 access to Canada-licensed doctors.

Connect by web, app or phone from anywhere.

Get medical treatment for non-emergency conditions.

Get an expert medical opinion, help find a local doctor or expert specializing in your condition, in-depth information and research, or help find a specialist outside of Canada.

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How it works

When you call, a Registered Nurse will ask you to answer questions so they can assess your health problem and give you advice.

Telehealth nurses will not diagnose your illness or give you medicine. They will direct you to the most appropriate level of care or may put you in contact with a health professional who can advise you on your next steps.

The nurse will help you decide whether to:

> handle a problem yourself
> visit your doctor or nurse practitioner
> go to a clinic
> contact a community service
> go to a hospital emergency room

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Who can call
Anyone can call Telehealth to ask a health-related question. This service is:

• confidential –  you may be asked to provide your health card number, but it is not required

• provided in both English and French, with translation support for more than 300 languages

• free for all users

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What you can ask
You can contact Telehealth Ontario when you have health-related questions or concerns about:

• illness or injury that may need medical care

• illnesses that don’t go away or keep coming back

• support available to help you quit smoking

• food and healthy eating (you will be connected to a registered dietitian)

• teen health and issues

• depression, suicide or other mental health concerns

• breastfeeding

• refugee health supports

• medical assistance in dying supports